RETURNS POLICY

Orders:
The order becomes valid after it is confirmed by phone by one of ace customs agents

Return & Refund Policy
If you are not satisfied with your purchase, you can return your products within 14 calendar days after you received them, provided that:

The products are un-used and unwashed. You are of course allowed to try the products on to see if they fit you.
The products are in essentially the same state and quantity in which you received them. Returned items must include the original packaging and all tags.

 

Send returns to:
Ace Custom, Expozitiei 22-30 blvd. Romexpo complex, building G1, entrance C, sector 1, Bucharest.

We will not accept returns for any items that have been worn or damaged. These will be returned to the client at the expense of the latter.S.C. Zatar Impex S.R.L is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same packaging in which they were received.

Refund
A refund will be made upon receipt of the returned item(s). The reimbursement shall be made by payment statement (bank transfer) or cash in a term of 30 days.


Order cancellation
For orders exceeding the amount of 100€, the customer must pay in advance:
50% of the total cost for Equipment&Shop categories
80% of the total cost for Service and motorcyle parts
*If the order is canceled within 48 hours the customer will get a full refund
*If the order is canceled in more than 48 hours a 30% tax will be charged on the total amount of the order

 

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